Tele-assistance is a technology that allows you to be connected remotely (for example from the Emmepi headquarter) to the customer machines by Internet.
In this way the engineer, who is often assisted by the operator or by a customer maintenance technician, can accomplish a series of operations to the machine and detect the fault more accurately or remedy it temporarily or permanently depending on the nature of the fault.
It can also modify the machine program or update it.
Only those machines that can be connected to an internet line and equipped with a special module can use this service.
Tele-assistance can be installed during a technical intervention, but it is not possible on very old machines.

It is possible to send machine units to be repaired, overhauled and / or updated on site.
This procedure is particularly valid for the strapping heads, the core of strapping machines, subject to a heavy duty and to greater wear and tear in comparison with other parts of the machine, which must be revised according to standard flat rate protocols or which are repaired in a traditional.

We have got the possibility to replace machine units with second-hand and overhauled ones, without any machine downtime, except for the time strictly necessary for dismantling the old unit and replacing it with the overhauled ones.

Emmepi provides for overhauls of those machines installed by customers, software updates,  upgrades, implementation of security systems, and the possible overhauling of old machineries.

They are modifying or updating kits for mechanical parts / units, to make those machines, which were installed long ago, more efficient, reliable and safe, where the used general conditions and technology allow it.